Privacy Policy

1. Overview

AES Med Spa ("AES Med Spa," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit aesmedspa.com (the "Site") or interact with us as a patient or prospective patient, how we use and share that information, and the choices available to you.

By using the Site or providing us with information, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.

This policy covers our website and related online communications. It does not replace any separate Notice of Privacy Practices governing the protected health information collected as part of your clinical care, which will be provided to you directly at our office.

2. Information We Collect

Information You Provide to Us

• Contact details — name, email address, phone number, mailing address
• Appointment and consultation requests, including treatment interests
• Information submitted through contact forms, booking forms, or by phone/text/email
• Payment and financing-related information you choose to share (see Section 6)
• Any health or treatment information you voluntarily share with us in the course of scheduling or receiving care

Information Collected Automatically

• Device and browser information, IP address, and general location
• Pages viewed, links clicked, time on site, and referring website
• Information collected through cookies and similar technologies (see Section 4)

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and schedule appointments and consultations
• Communicate with you about your appointments, our services, and promotions (where you've agreed to receive them)
• Operate, maintain, and improve the Site
• Measure and improve the performance of our marketing, including our Google Ads campaigns
• Comply with legal obligations and protect our legal rights

4. Cookies & Tracking Technologies

Like most websites, we use cookies and similar technologies (such as tracking pixels and tags) to operate the Site and understand how it's used. These may be set by us ("first-party") or by third parties who provide analytics, advertising, and other services on our behalf ("third-party").

You can control cookies through your browser settings. Most browsers let you block or delete cookies, including third-party advertising cookies. You can also limit interest-based advertising using the Google and Meta settings linked in Section 5. If you block some cookies, parts of the Site may not work as intended.

5. Google & Meta Advertising and Analytics

We use Google Analytics (GA4) to understand how visitors use our Site. Google Analytics uses cookies and similar technologies to collect and analyze information about Site use. You can learn more about how Google uses data when you use our partners' sites or apps at google.com/policies/privacy/partners.

We also use Google Ads, including remarketing, to advertise AES Med Spa across the web and to measure the performance of our advertising. As part of this, we work with Google LLC as a third-party advertising vendor. Google uses cookies and device identifiers to show our ads on other websites you visit, based on your prior visits to our Site, and to measure ad performance.

We may also use Google Ads Customer Match. When we do, we may share certain customer information we already have (such as a hashed — i.e., encrypted, non-readable — version of your email address or phone number) with Google, so that Google can match it against Google accounts for the purpose of showing you or similar users relevant ads. We do not share raw, unencrypted contact information with Google for this purpose, and we do not upload lists of customers who have not consented to receive marketing communications from us.

We also advertise on Facebook and Instagram, which are operated by Meta Platforms, Inc. ("Meta"). We use the Meta Pixel on our Site to measure how our Facebook and Instagram ads perform and to show our ads to people who have visited our Site. The Meta Pixel collects information such as the pages you view, actions you take on the Site (for example, clicking to call or to book), and your browser and device information. We have turned off Meta's automatic advanced matching, so we do not send your name, email address or phone number to Meta through the Pixel, and we do not share health or treatment information with Meta. We do not upload customer or patient lists to Meta.

Lead forms and messages on Meta platforms. If you submit a form inside Facebook or Instagram, or message us through Instagram Direct, Facebook Messenger or WhatsApp (a Meta company), that communication is processed by Meta under its own privacy policy, and we receive the information you choose to share, such as your name, phone number, email address and the treatment you are interested in. We use this information only to respond to you and to schedule your visit. Please do not send medical or health information through these channels. Anything we need for your care is collected through our secure booking and intake forms.

You have choices about how your information is used for advertising:

• Manage your ad personalization settings at Google's My Ad Center or Google Ads Settings
• Opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on
• Manage the ads you see on Facebook and Instagram at Meta Ad Preferences, and learn how Meta uses data in the Meta Privacy Policy
• Adjust cookie preferences through your browser settings

6. Third-Party Financing Partners

If you apply for financing to help pay for treatment, you'll be directed to apply directly with one of our financing partners — currently Cherry, PatientFi, or CareCredit (issued by Synchrony Bank). Any information you submit during that application is collected and processed by that partner under its own privacy policy and terms, not ours. We encourage you to review each partner's privacy policy before applying.

7. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate the Site, communicate with patients, process payments, or run our advertising (including Google and Meta, as described above)
• Our booking/scheduling platform (Boulevard) to manage appointments
• Financing partners you choose to apply with (Cherry, PatientFi, CareCredit)
• Professional advisors and authorities where required by law, or to protect our rights and the safety of others
• A successor entity in the event of a merger, acquisition, or sale of assets

8. Your Privacy Choices

Depending on where you live, you may have rights to access, correct, delete, or limit the use of your personal information. To make a request, contact us using the details in Section 12. We will respond in accordance with applicable law.

You may also opt out of marketing emails or texts at any time using the unsubscribe link provided, or by contacting us directly.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Material changes will be posted on this page.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us: